Gamification in contact centres can accomplish so much more than simply drive performance. It humanises the work experience and makes the hard stuff fun.
Gamification solves many human resources issues. Creating an engaging work environments leads to increased productivity and greater employee retention.
Real-world examples of how gamification elements improve sales team performance by leveraging core drives and human-focused design.
We list 10 emerging gamification trends for 2020 to give you insight on the latest developments in the field. Where is gamification headed next?
Intrinsic and extrinsic rewards… Both are used at different times to achieve different objectives. Learn the how, and when here.
For effective behaviour change, use big-picture thinking to get an overview of the many moving parts that make up an effective gamification strategy.
Can gamification and motivational design effectively change perceptions and ultimately result in measurable action or behaviour? Gamification for change.
Gamification can improve results in learning environments both conventional and electronic. We look at the benefits of gamification in education.
Game-elements in politics can influence behaviour. Obama, Clinton and Trump relied on gamification to create awareness, change perception, drive engagement
Do the oldest games we know contain elements of behaviour-changing design? We speculate on their potential for changing behaviour through gamification.
Learn how to convey urgency, scarcity, loss potential with black hat motivators, and drive development, achievement, meaning with white hat motivators.
Find out how gamification improves effectiveness of the learning experience. There’s a lot more than simply ‘bolting on’ game elements.
The power of narrative in gamification. It elevates gamified engagement above the straightforward and over-applied points, badges and leaderboards.