Gamification in contact centres can accomplish so much more than simply drive performance. It humanises the work experience and makes the hard stuff fun.
Breaking bad habits is much easier with gamification in mix and you can use it to supercharge your workforce when you do it right. Here’s how.
Real-world examples of how gamification elements improve sales team performance by leveraging core drives and human-focused design.
Do the oldest games we know contain elements of behaviour-changing design? We speculate on their potential for changing behaviour through gamification.
Is gamification’s demise eminent? Instead of planning a funeral, we propose a reboot. Hello Motivational Design; the future of gamification.
Take a look at the six player types and their motivational drivers used in gamified solutions design. Once you know the player, you’ll know the game.