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Our Case Studies

Customer success stories

Fin-Health giant sees companywide increase in engagement

Playa was asked to build a solution for a financial and wellness client for approximately 9 000 staff members. This platform would allow the company to run multiple challenges and promote financial, physical, social and emotional health. The client wanted the challenges to be based on individual performance as well as team performance. The main emphasis was towards achieving a specific score by the end of each phase.

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Increasing engagement in the contact centre with gamification

In the extreme sports arena that is the contact centre, agents are under constant pressure to perform with speed, efficiency and genuine care. That’s a mighty big engagement ask for all but the most motivationally super-fit staff. Or is it?

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