Unlock the full potential of your business with solutions that work with the new way of working.
Solutions created to match specific business needs.
With a common thread of stability and effectiveness, we respect the different needs of different industries.
- Easily track the metrics that matter in your business. AHT, FCR and all the typical performance metrics can be tracked in real-time.
- With instant feedback of performance achievements, a new generation of contact centre agent can quickly learn new behaviours to enhance their impact.
Solutions for Sales Teams
- Ensure that your sales force stays focused on the important sales funnel
- Track sales targets and celebrate sales wins in real-time
- Encourage teams to follow sales processes by maximising their rewards
- Drive positive sales behaviours by integrating sales learning into an achievement narrative.
Solutions for Learning
- At the core of enhanced performance is role awareness and mastery
- Quickly on-board staff towards becoming effective contributors to your business goals
- Attend to your procedural adherence challenges by building learning journeys into your performance approach
- Help your workforce to stay up to date with product knowledge so that they engage your customers confidently.
Innovative features for a new generation.
Real-time data, reports and feedback to promote quick action and effective remedies.
Performance tracking linked directly to ideal behaviours for increased goal attaining.
E-learning baked right into the solution to maximise growth of your workforce.
Results are in
Take a bow, you're a winner!
Gamification is premised on the principle of intrinsic rewards. Badges, levelling and competitive, peer-based challenges all amount to great motivational enhancements.
Our research shows that a healthy mix of an intrinsic and an extrinsic reward strategy is the perfect way to maximise the effectiveness of your solution.
Through a partnership with GET Rewards, we are able to easily integrate with a robust reward system to deliver digital rewards or physical rewards that align with your reward approach.