4 Myths about gamification in contact centres busted
Gamification in contact centres can accomplish so much more than simply drive performance. It humanises the work experience and makes the hard stuff fun.
BEHAVIOUR / DESIGN / LEARNING / PERFORMANCE
Observations, practical thinking and useful provocations for people designing better engagement, learning and performance.
Enter the archive↘[ THE JOURNAL / 17 ENTRIES ]
Filter the archive by the subject currently occupying your attention.
Gamification in contact centres can accomplish so much more than simply drive performance. It humanises the work experience and makes the hard stuff fun.
Motivate learners by providing intrinsic rewards that stimulate student interest. Make learning fun again in a gamified or game-based learning environment.
Breaking bad habits is much easier with gamification in mix and you can use it to supercharge your workforce when you do it right.…
Real-world examples of how gamification elements improve sales team performance by leveraging core drives and human-focused design.
Beware of these 9 reasons gamification FAILS. Design your program for the WIN!
Do the oldest games we know contain elements of behaviour-changing design? We speculate on their potential for changing behaviour through gamification.
Playa is here to help you understand extrinsic and intrinsic motivation like a boss.
Gamified solutions appeal to a multigenerational workforce. Baby Boomers and Gen X-Y-Z all stay engaged with work through applied game theory and mechanics
Gamification works because it taps the powerful, instinctive drive that is our love of competition. We propose harnessing it for social good. Are you…
Achievement badges are effective motivators for your employees to learn new skills or engage with something new & unfamiliar.
Using collectables in gamification sustains engagement and taps into a deep-rooted human drive to collect and acquire things.
Is gamification's demise eminent? Instead of planning a funeral, we propose a reboot. Hello Motivational Design; the future of gamification.